Note: We Only Ship To United Kingdom
You should receive your order within 10 working days of placing your order
All Orders are sent out using either Royal Mail Second Class Post, Signed for Recorded or myHermes. This will depend on the value and size of the order. Please note that a signature may be required.
It is advisable if you do not think you will be able to take receipt of the parcel, perhaps it may be prudent to have your order delivered to a place of work or perhaps a neighbour.
Most of the time Royal Mail do manage to deliver all our orders in 5-7 working days, if you require your item faster please contact us. Excluding some far out regions of UK mainland and offshore postal addresses.
If you have not received your order within 7 Working Days please ask a neighbour or ask at your local Post Office.
We have noticed a lot of customers do not have cards left notifying them that Royal Mail had tried to deliver. This I know can be very frustrating. We send out hundreds of parcels via Royal Mail every day and can sympathise with your situation.
If the post office needs a description of the parcel, we send out all orders in Brown Postal Tubes or coloured plastic packages.
Of course if something has gone wrong we will refund you or send out a replacement ASAP. Just let us know when you have checked all of the above?
Big Apologies, but we no longer ship outside of the United Kingdom. Our products are sold under licence and therefore we are prohibited to sell outside of the UK.