Frequently Asked Questions Your Questions Answered
At Kids Wall Stickers we try and give as much information as we can. This should help make the buying process as pain free as possible.
Will The Sticker Package Fit Through My Letter Box?
Sorry no, we use either postal tubes or small packages which won't fit through a letter box. It is advisable to have parcels sent to a place of work or to somewhere you know the person will be at home. Deleveries take place Mon-Sat with Royal Mail Second Class post.
WHAT IF I DO NOT LIKE THE STICKER HOW DO I RETURN IT?
If you are not happy with your purchase, please return unused (Unopened in Original Packaging) within 30 working days.
Please return all items at your own cost to the following address:
Delightful Decors ,
24-26 Arcadia Avenue,
Please re-pack the unused goods in the original packaging. Please note we cannot be held responsible for goods that are lost or damaged in transit and strongly recommend that you obtain proof of postage.
Items are to be returned at your own expense; refunds will only be issued on return of the goods.
Full details of our Returns Policy.
A PRODUCT IS OUT OF STOCK, WHEN WILL IT BE DUE IN?
Please call 020 8133 0601 or email us, you may find that item you wish to order is due in shortly!
I DO NOT HAVE A CREDIT CARD, HOW ELSE CAN I PAY?
We also accept bank transfers, if you would like to pay by this method please call 020 8133 0601 or email us.
CAN I COME INTO YOUR WAREHOUSE TO VIEW AND BUY PRODUCTS?
We apologise, butunfortunately we are internet based only.
CAN YOU SHIP ELSEWHERE OTHER THAN LISTED ON YOUR DELIVERY REGIONS LIST?
Sorry we ONLY deliver to UK Postal Addresses.
I HAVE RECEIVED MY ORDER BUT SOME ITEMS HAVE EITHER BEEN INCORRECTLY SENT, MISSING OR ARE DAMAGED. WHAT SHALL I DO?
Please contact us stating your name, order number and explaining the situation. Do not immediately send any items back to us, we must be notified of the situation so we can discuss with you the best course of action. We shall then reply explaining what you need to do and how we shall rectify the problem. If any problems occur we do endeavour to rectify them ASAP.
DO YOU SEND ANY CONFIRMATION EMAILS?
You will receive two emails, one immediately after you place your order and one when the goods are dispatched. You must give a valid email to receive these notifications.
I HAVE STILL NOT RECEIVED MY ORDER AFTER A CONSIDERABLE TIME WAITING. WHERE IS IT?
Please contact us as soon as possible, giving us your order reference number, name and address. If you have not received your item within 2 weeks of purchase there may possibly be an issue. We will of course address any issues in a timely manner
I WISH TO PLACE AN ORDER FOR A LARGE QUANTITY OF ITEMS, CAN I GET A DISCOUNT?
For orders of a high quantity we can indeed offer a discount. Please email firstname.lastname@example.org stating the products you want to order, the quantities of each and the location where you require the order to be delivered. We shall then reply with an accurate quote and lead time for delivery.
DO YOU HAVE A CATALOGUE?
Unfortunately, due to the fact that we add new products to the site every day, we do not produce a catalogue. All the products we sell are listed on the website and you can print off catalogue-style pages of them here.
I HAVE SENT YOU AN EMAIL, BUT HAVE NOT HAD A RESPONSE
We respond to emails during office open hours (Mon - Thurs 10am - 5pm & Fri 10am - 1pm) This also applies to telephone calls. We endeavour to answer all emails within 24 hours, if you have not received a reply within this time then please telephone 020 8133 0601as it is possible the person you have emailed is away or your e-mail has been caught by our spam filters.
I WILL NOT BE HOME WHEN MY ITEM IS DELIVERED, WHAT DO I DO?
We use Royal Mail for our deliveries. If you are not in when your delivery arrives, the postman will leave a card and you will be able to collect from your local post office.
HOW DO I CANCEL OR CHANGE MY ORDER?
Providing the order is not awaiting despatch or has been despatched already then it can be cancelled by calling us on 020 8133 0601. We cannot make any changes to orders that have already been placed but can add items to a new separate order which will be collated with the original order.
WHEN WILL PAYMENT BE TAKEN FROM MY ACCOUNT?
Payment is taken as soon as the order has been placed. This applies for all orders, including pre-orders and special-order items from suppliers.