Customer Service

Shipping & Delivery

Note: We Only Ship To United Kingdom

We do our upmost to send out orders on the day of purchase as long as the order has been received before 1.00pm (Excluding Weekends, Bank Holidays and Christmas)  

All Orders are sent out using either Royal Mail Second Class Post or Signed for Recorded. This will depend on the value of the order. Please note that a signature may be required.

As most of our items are too large to fit through a letter box it may be a good idea to have your order delivered to a place of work or perhaps a neighbour.

If you have not received your order within 5 Working Days please ask a neighbour or ask at your local Post Office.

We have noticed a lot of customers do not have cards left notifying them that Royal Mail had tried to deliver.  This I know can be very frustrating. We send out hundreds of parcels via Royal Mail every day and can sympathise with your situation.

If the post office needs a description of the parcel, we send out orders in Brown Postal Tubes or blue plastic covered packages. All packages will have Delightful Decors on the label and are sent with the Royal Mail pre paid postage code HQ56021.

Of course if something has gone wrong we will refund you or send out a replacement ASAP. Just let us know when you have checked all of the above?

Big Apologies, but we no longer ship outside of the United Kingdom. Our products are sold under licence and therefore we are prohibited to sell outside of the UK.  

Privacy & Security

We take your right to privacy seriously and want you to feel comfortable using our web site. This Privacy Policy deals with personally identifiable information (referred to as "Data" below) that may be collected by us on our site. This Policy does not apply to other entities that we do not own or control or persons that are not our employees, agents or within our control. Please take time to read our Terms of Use.
 
1. Collection of Data.

Our registration process requires a valid e-mail address and a unique user ID and password. Please take note that your user name, e-mail address, or other submissions that you make on this site may contain your real name or other personally identifiable information and, as a result, may appear on this site. Like many web sites, we may also automatically receive general information that is contained in our server log files such as your IP address and cookie information. Information about how advertising may be served on this site (if at all) is set forth below.  

2. Use of Data.

We may use Data to customise and improve your user experience on this site. We will make efforts so that your Data will not be provided to third parties unless (i) provided for otherwise in this Privacy Policy; (ii) we obtain your consent, such as when you choose to opt-in or opt-out to the sharing of Data; (iii) a service provided on our site requires the interaction with or is provided by a third party, by way of example an Application Service Provider; (iv) pursuant to legal process or law enforcement; (v) we find that your use of this site violates our this Policy, Terms of Service, other usage guidelines or as deemed reasonably necessary by us to protect our legal rights and/or property; (vi) or (vi) this site is purchased by a third party whereby that third party will be able to use the Data in the same manner as we can as set forth in this Policy. In the event you choose to use links that appear on our site to visit other web sites, you are advised to read the privacy policies that appear on those sites.  

3. Cookies.

Like many web sites, we set and use cookies to enhance your user experience, such as retaining your personal settings. Advertisements may appear on our web site and, if so, may set and access cookies on your computer and is subject to the privacy policy of those parties providing the advertisement.  

4. Children.

We do not allow persons who are ages eighteen or younger to become members of this site. For more information, please contact our webmaster.  

5. Editing or Deleting Your Account Information.

We provide you with the ability to edit the information in your user account information that you provided to us in registration by using your personal page configuration area. You may request deletion of your user account by contacting our webmaster. Content or other data that you may have provided to us and that is not contained within your user account, such as posts that may appear within our forums, may continue to remain on our site at our discretion even though your user account is deleted. Please see our Terms of Use for more information.
 
6. Changes to this Privacy Policy.

We may make changes to this Policy from time to time. We will notify you of substantial changes to this Policy either by posting a prominent announcement on our site and/or by sending a message to the e-mail address you have provided to us that is contained within your user settings.  

7. NO GUARANTEES.

While this Privacy Policy states our standards for maintenance of Data and we will make efforts to meet them, we are not in a position to guarantee these standards. There may be factors beyond our control that may result in disclosure of data. As a consequence, we disclaim any warranties or representations relating to maintenance or nondisclosure of Data.

 
Cancellations, Returns & Replacements

If you decide you no longer want your order please contact us as soon as possible, if your order has not yet been dispatched we will cancel the order and refund the money to you within 10 working days. If your order has been dispatched you will need to return it to us at your own expense, well will refund payment upon receipt of you item.
 
Upon Receipt Of Goods, Please Check Your Purchase Carefully. Before Actually Opening the Packet Containing the Stickers you must make sure the items are exactly what you are looking for. The Stickers are clearly visible through the protective packaging.
 
Note: Once the packet has been opened we are unable to refund you.
 
We Offer 30 Day Full Money Back Guarantee. Items must be in an unused resalable condition. Items must be repacked in the original container and all necessary proof of purchase and contact details should be with the returned goods. Upon receipt of the returned stickers you will be refunded within 10 working Days. Postage to return the items are the responsibility of Buyer's,unless the stickers are damaged or faulty. Damages are very unlikely due to the way in which the stickers are packaged.

If you would rather an exchange, simply e-mail your request or pop a note in with your return and we will do our best to accommodate. If there are any problems it is advisable to leave your contact details just in case we need to get in touch.

Contact Details   


Please return all items at your own cost to the following address:

Delightful Decors
24-26 Arcadia Avenue
London
N3 2JU
020 8133 0601
info@kidswallstickers.co.uk

Secure online shopping

You can rest assured that Kids Wall Stickers.co.uk takes internet security very seriously. We adhere to all the latest standards and have been approved by Security Metrics, Barclaycard, PayPal, SagePay and Geo Trust. Our website is regularly tested to make sure we practice safe Internet shopping.

Our Website is safe and secure!

To find out more about internet security, and the companies that we are associated with, please check out the following:

http://www.geotrust.com

A trusted leader in online security services

GeoTrust® is the world's second largest digital certificate provider. More than 100,000 customers in over 150 countries trust GeoTrust to secure online transactions and conduct business over the Internet.

GeoTrust's world-class SSL Certificates offer fast delivery, enabling up to 256-bit SSL encryption.

GeoTrust's Signing Products represent the latest in next-generation technology for digitally signing applications, binding people and documents, and assuring code integrity to wireless platforms.

Sage Pay

Sage Pay makes shopping online safe so if the business you’re paying uses Sage Pay, you can be sure that your card data is secure.

What is Sage Pay?

Sage Pay is the fastest growing independent payment service provider (PSP) and is a division of business software company Sage, one of the UK’s most trusted business brands. We process over 4 billion secure payments each year, for over 30,000 + UK businesses of all sizes.

Making it safe to shop online

By using Sage Pay to process our card payments we are ensuring that your card details are not compromised. At Sage Pay they encrypt every transaction to the highest global standards. Our secure systems are scanned and audited regularly by one of the world’s leading Qualified Security Assessors (QSA) so that you can be confident about using Kids Wall Stickers to make a secure payment online.

http://www.sagepay.com

 
Security Metrics

https://www.securitymetrics.com

SecurityMetrics, Inc. is a leading provider of Payment Card Industry (PCI) Data Security Standard (DSS) security solutions. SecurityMetrics is certified to perform PCI Scans (ASV), PCI audits (QSA), PA-DSS audits, penetration tests and forensic analysis.

SecurityMetrics is a Qualified Payment Application Security Company (QPASC) and offers a security appliance with vulnerability assessment, intrusion detection and intrusion prevention functionality.